Frequently Asked Questions
Q1: Can you send me the catalogue?
A1: Sure. We have different kinds of machines catalog here. Or you can also tell me what products you need.
Q2: Do you accept OEM?
A2: We can produce any of your requested designs.
Q3: Can it be configured with something else?
A3: Yes, We can customize the machine according to your product requirements.
Q4: Are you a factory?
A4: Sure. We are factory direct sales; welcome to visit our factory.
Q5: What information will be helpful in getting an accurate quotation from us?
A5: The customer should provide the related drawings, pictures, industrial voltage, planned output, technical requirements, etc.
Q6: What is the power supply of the machine?
A6: The standard power supply in China is 380V, 3P, 50Hz. We also can customized as per requirement.
Q7: What is the payment term?
A7: The payment term is 30% deposit as PO confirmation, and 70% should be finished before the shipment. We also accept other payment terms.
Q8: What is the delivery time?
A8: Normally the manufacturing time of the machine is 30 days after receiving deposit. But it depends on machine model. Some machine production can be finished within 15 days.
Q9: What is the guarantee period of the machine?
A9: The guarantee period is one year from the date of B/L.
Q10: What is the MOQ?
A10: One set. We will make the machine suitable for you according to your needs.
Q11: How can I contact you to place an order?
A11: You can contact us by email or WhatsApp, or by whatever method you prefer.
Q12: What types of products are there?
A12: We have camless spring machines, cam spring machines, compression spring machines, wire bending machines, rotary head machines, etc.
Q13: Do you have CE certification?
A13: Yes, we have CE certificate. Our machines are of good quality and high precision.
Q14: What motor do you use?
A14: We use Japanese Sanyo servo motors. Can also be customized according to your needs.
Q15: What terms do you accept?
A15: We accept FOB, CIF, EXW, etc.
Q16: Do you provide training?
A16: Yes, our engineers can provide machine training services, you can come to our factory to learn, or we can also arrange online guidance.
Q17: Do you offer the service of purchasing accessories separately?
A17: Yes, you can ask us about accessories and provide some corresponding sizes and information.
Q18: What is your packaging like?
A18: We use standard seaworthy wooden boxes to pack our goods.
Q19: How to operate the machine?
A19: Our machines are controlled by computer systems. We will provide user manuals for operating the computer systems. If you have any questions, we will also arrange for engineers to answer them.
Q20: Can your computer system switch the language?
A20: Yes, usually we will set the system to English mode before shipping.
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